Strengthened positive relationships with clients, ensuring safety of all guests. Monitored and maintained compliance with all state and federal laws with no violations throughout employment. Ensured inventory and end balances aligned with accounted event earnings, compliance regulation. Ensured highest level of service and customer urgency while multi-tasking in a fast-paced environment, with various situations/individuals with over 5,000 customers weekly.

​HMS Host – Mixologist
​November 2014 – October 2017

Managed internal inventory, accounting and ensured state and federal compliance resulting in no violations or incidents. Accounted for start to end of day monetary transactions minimizing cash errors by 85%. Strengthened positive relationships with clients, ensuring safety of all guests, with zero incidents throughout employment. Handled recruiting, training, and evaluating of 40+ staff members. Directed multiple locations, venues, events with 10,000+ patrons, and major private events.

Centerplate – Supervisor 
​November 2010 – August 2016

Directed and conducted experimental trials ensuring validated laboratory techniques. Chronicled experiments and protocol to ensure consistent, valid production results per pending trial to ensure expanded trial development consistencies and replication.  Developed sustainable protocols for consistent testing, procedures, and equipment, resulting in 20% decrease in waste of controlled substances and equipment.

N.C. State University – Research Assistant
​August 2013 – December 2016

Oversaw 250 guest arrivals and departures per day, including payment processing, and guest requests. Improved customer service ratings 35% in position through customer service interactions and implementation of guest information cards. Oversaw customer service issues, ensured complaint resolution and escalation – focusing in quality and courtesy. Maintained knowledge of area attractions, businesses, and facilities to answer all guest requests. Directed account balances, nightly audits, and bookkeeping.

Hilton – Customer Service Agent
​May 2008 – April 2010

Developed profitable business relationships with local corporate accounts and firms. Directly responsible for $900,000 yearly in consumer sales and $1,200,000 in business sale accounts. Strategized browsing and information seeking customers to consistent returning customers accounting for 85% conversion, and increasing first year department sales by 760%. Cultured customers and employees on foreign and quality features delivering 98% satisfaction across all sales, and 100% on tier 1 ensembles. Coordinated with customers in selecting their involved, private and specialized wardrobe, range of styles, preferences and colors via listening and understanding needs.

Dillard’s – Sales & Marketing Specialist
​May 2006 – March 2008

Optimized processes that lowered error rate and increased efficiency. Facilitated training in proper use of equipment, minimizing contamination, and proper regulations. Supervised lab activities, monitored quality control, documented maintenance and resolve instrumental problems. Ensured test result validity, with proper recording and reporting, developing a reputation for high attention to detail.

Wake Technical Community College – Laboratory Technician
​January 2007 – May 2008